Disco Masks

Shipping Policy

At Disco Shrooms, we’re excited to bring our unique, uplifting products right to your doorstep! Here’s everything you need to know about our shipping process:

Order Processing Time

• All orders are processed within 1-3 business days. You’ll receive a confirmation email with tracking information as soon as your order is on its way.

Shipping Rates & Delivery Times

• Standard Shipping: Estimated delivery within 5-10 business days. Rates vary based on location and will be calculated at checkout.
• Expedited Shipping: Available for select locations at an additional cost, with delivery in 2-5 business days.

International Shipping

• We ship worldwide! Please note that international delivery times may vary depending on your country and customs processing. Any customs fees, duties, or taxes are the responsibility of the customer.

Lost or Delayed Shipments

• If your order hasn’t arrived within the estimated timeframe, please reach out to us at [support email], and we’ll assist you in tracking your order.

Address Errors

• Double-check your shipping address before placing an order. We are not responsible for packages shipped to incorrect addresses provided during checkout.

Thank you for choosing Disco Shrooms! We’re committed to spreading good vibes, and our support team is here to help with any shipping inquiries. Happy shopping!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at discoshrooms@gmail.com. Please note that returns will need to be sent to the following address:

8096 Brighton Rd. Commerce City, CO. 80022-5315

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at discoshrooms@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at discoshrooms@gmail.com.